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Warranty and return terms for brand-new lasers and laser products:
All new lasers come with X-Laser's standard 6 month warranty on the laser sources (diodes), and a full year warranty on all mechanical components from the date of purchase. Warranty service will be made as repair or replacements at X-Laser's discretion. Warranties are subject to terms and conditions and as per usual do not cover various forms of abuse or defects not related to manufacturing.
We want you to love using your X-Laser. If you don’t love it, for whatever reason, please contact us so that we may help resolve whatever the issue may be. Used products may be returned for any reason within 14 days of purchase, assuming that they are in excellent condition, with a restocking fee of 15%. This fee is high in comparison to some other devices primarily because each returned unit has to be fully reconditioned and certified to be in compliance with FDA regulations before it can be resold to another client. This process is time consuming and costly, especially for just one unit at a time, and thus the restocking fee is required.
Warranty and return terms for B-stock/used/refurbished lasers:
All of our B-stock/used/refurbished lasers come with a 90-day full warranty for your piece of mind. Every single B-stock/used/refurbished unit we sell has been quality checked by our team of technicians before it ships.
All used/B-stock/refurbished sales are final, and B-stock products are not returnable. With that, we guarantee that items will be as described in the listing.
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